Product News - Hanwha Vision Introduces 5-Year Warranty Program as Global Standard
Boosting Customer Satisfaction and Partner Support with Confidence in Product Quality
5 YEAR WARRANTY on IP Cameras and NVRs
A. Scope of ApplicationThis warranty applies to purchases of network products (hardware) manufactured and shipped by Hanwha from July 1, 2023. However, this warranty applies only to products shipped after July 1, 2023 and produced after January 2022 based on the Product Series Number. This warranty may be changed by Hanwha at any time without prior notice.
B. Warranty policyHanwha warrants to the original buyers that there is no defect in the materials and production of the network products (hereinafter the “Products”) for five (5) years from the initial purchase date (hereinafter the “Guarantee Period”) unless otherwise specified below. Hanwha’s obligations under this warranty are expressly limited to the supply, repair or replacement of replacement parts for products that are found defective in materials or manufactures upon shipment. This warranty does not include site services or removal and reinstallation costs. This warranty is valid only for the Products and is subject to the following limitations and exceptions. In the absence of valid purchase supporting documentation, the time limit for the limited warranty will be determined as of the date of manufacture.
C. Scope of Limited WarrantiesThe warranties set out in this warranty policy do not apply in the following cases, and paid services are provided:
D. Limitation of LiabilityIn no event shall Hanwa be liable for any indirect, consequential, contingent or special damages, financial losses, or loss of data or files. This provision applies equally where Hanwha has been previously aware of the possibility of damage. In no event shall Hanwha’s liability exceed the amount you have paid for the Products.
E. Governing Law and JurisdictionThese General Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Korea except for the conflict of laws that may direct the application of the laws of any other jurisdiction. Any dispute, controversy or claim between the parties arising under or relating to these General Terms and Conditions (including the existence, validity or termination of agreements) shall be finally settled by arbitration to be held in Seoul, Korea and conducted in English in accordance with the Rules of Arbitration of the International Chamber of Commerce. The arbitral award shall be final and binding on the parties. Any matter relating to dispute resolution, including compensation except for the hearing and implementation decisions required to be disclosed shall be kept confidential.
※ Appendix: Exceptions to the warranty period for consumable parts